Password strength

Create a strong and unique password for your SandySpot account. You should also create an equally strong and unique password for the email address associated with your SandySpot account.

Do’s:

Do create a password at least 10 characters long. Longer is better.
Do use a mix of uppercase, lowercase, numbers, and symbols.
Do use a different password for each website you visit.
Do keep your password in a safe place. Consider using password management software to store all of your login information securely.

Don’ts:

Do not use personal information in your password such as phone numbers, birthdays, etc.
Do not use common dictionary words such as “password”, “iloveyou”, etc.
Do not use sequences such as ”abcd1234”, or keyboard sequences like “qwerty.”
Do not reuse passwords across websites. Your SandySpot account password should be unique to SandySpot.

If your account has been compromised but you're still able to log in, this page will help you secure your account and stop unwanted behaviors. If you can't log in to your account, please see this article for help with a potentially hacked account.

Has my account been compromised? 

Have you:

Noticed unexpected Tweets by your account
Seen unintended Direct Messages sent from your account
Observed other account behaviors you didn't make or approve
Received a notification from us stating that your account may be compromised
Received a notification from us stating that your account information has changed, and you didn't change it
Noticed your password is no longer working and you are being prompted to reset it

If you've answered yes to any of the above, please take the following steps:

1. Change your password

Please change your password immediately from the Password tab in settings. If you are logged out, go to Login and click on Forgot Password to reset your password. Please select a strong password you haven't used before. If you can't log in, your account may have been hacked.
Important:

Changing an account's password does not automatically log the account out. In order to log the account out, sign in online and sign out.

2. Make sure your email address is secure

Make sure that the email address attached to your account is secure and that you are the only one with access to it. You can change your email address from your SandySpot by logging in on SandySpot.com and visiting the Account settings tab. Visit this article for instructions for updating your email address, and see this article for additional email account security tips.