It takes between 3 - 5 business days, but in some instances it may be sooner.

Yes, click on the link and REQUEST A REFUND.  Make sure to provide your Order Number and Order amount details for a faster process.

If you encounter any issue please contact our customer service team via email: reservesandyspot@gmail.com. Make sure to provide your booking details for a faster process.

Cancellations must be received at least 48 hours prior to a reservation time to qualify for a refund. You will be refunded the sub-total of the booking (which is the total minus the service charge).

Online: Click on the link REQUEST A REFUND.  Make sure to provide your Order Number and Order amount details for a faster process.

BY Email: Please contact us via email at [reservesandyspot@gmail.com].

No-shows will result in a full charge to the guest. Guests may request to change their reservation without a penalty once the change is for the same beach.

Please allow 5-7 business days for refunds to process. Contact us if you do not see your refund after this time has passed.

If your reservation was made more than 7 days in advance, guests will receive a full refund if our beach service suppliers must close due to inclement weather or unsafe conditions. Clouds, showers and overcast weather are not categorized as inclement weather.